Description

Tips for buyers: ?? If you have any questions about our products, please feel free to contact us via eBay mail. ??We offer a one-year quality guarantee. If you receive our product with quality problems, we will replace it with a new one for you at the first time. ?? If you are not sure if the model number matches, you can provide us with the VIN to help you check. ??Please feel free to buy our products, We will provide you with the best service and experience. 3x Rear Air Shock Absorbers & Compressor Kit For Escalade Suburban Tahoe Yukon Tips for buyers: ?? If you have any questions about our products, please feel free to contact us via eBay mail. ??We offer a one-year quality guarantee. If you receive our product with quality problems, we will replace it with a new one for you at the first time. ?? If you are not sure if the model number matches, you can provide us with the VIN to help you check. ??Please feel free to buy our products, We will provide you with the best service and experience. Product benefit: -Avoid resonance -Save Fuel Consumption -Reduce the loss of peripheral part -Reducing overall suspension wear -Make Driving More Comfortable and Safe -Restore the original ride height and improve ride quality -The damping effect of air shock absorbers reduces the wear and tear on surrounding parts and increases the life of the car -It has a high compressive strength and good sound insulation to ensure our driving comfort and safety. Important : Important step after fitting: Once fitted, the ride height will need calibrating to ensure the vehicle is sitting correctly. Failure to do this will cause suspension faults and disable the system. The most common problem with Air Suspension systems are leaking air springs. Over time, the rubber component of the spring will deteriorate, creating holes and tears which cause air leaks. There is a plastic airline within the strut top mount which becomes brittle and weak over time, and Air struts are also prone to leaks caused by dry rot (cracking) in the underside where the shock absorber meets the spring. There are many warning signs that indicate your air strut has an air leak. We've listed most of these further down but it's important to correctly identify the source of the leak before replacing an air strut. Replace in Pairs: It best practice is change these in pairs in order to return the vehicle to its correct ride height, maintain steering response and safer road handling. Changing only the defective spring will result in the older spring working harder and possibly shorten its working life. Symptoms of worn Air Shock Absorbers and Struts: Suspension sagging in one or multiple corners Hissing noise coming from the top mount or wheel well Bouncy ride Uneven tire wear Nose dive when braking Rear squat during acceleration Vibration in steering wheel Unusual noises Vehicle rolls or sways when cornering Compressor working more than usual Features: -Material: High Density Rubber -Corrosion and Provides a More Consistent Wear Surface Advanced Production Technology Process -high quality -high density, -good heat dissipation -solid and durable -damping design -shock absorption -sealing, filtering, throttling -eliminating abnormal sound -Easy to install -direct bolt-on -no modification required -Improved control and stability -precise handling -Constructed with high quality, OEM standard Shocks -Security and durability -Compared to the parts offered in authorized workshops,you will save more than 60%! -This is brand new aftermarket air strut with 1 year warranty. Produced by leading factory, -it's stable and durable, and can 100% replace the original part. Application: Cadillac Escalade 6.2L V8 2015-2019 Chevrolet Suburban 5.3L V8 2015-2019 Chevrolet Tahoe 5.3L V8 2015-2017 GMC Yukon 5.3L 6.2L V8 2015-2018 GMC Yukon XL 1500 2015-2018 Reference OE/OEM Number: Rear Air Suspension Shocks: 84176675,23151122,23267007,23290660 23290661,22283446,22278958,580-1106 Air Suspension Compressor Pump:15254590 19299540 20930288 19299545, 22941806, 949-000, 949000, 949-001, 949001, 15101577, 15070878, 15056494, 10395825, 949-000 Description: Condition: Brand New (Not remanufactured) Fitment Type: Direct Replacement Warranty: 1 year warranty for any manufacture defects Material: Steel, Aluminum alloy, Nylon Test more than 3,000,000 times: Durable and Safe 24 hours air tightness test ≤0.02MPa: Air Tightness Guarantee Greasable or Sealed: Sealed Placement on Vehicle: Rear Left or Right Highlights： 100% Air Tightiness testing Anti-corrosion and provide a more consistent wear surface Built to strict quality control standards, quality upgrade! CNC Machined Components Designed for Comfort Suspension Easy to install Eliminating abnormal sound Gives the driver more control of ride Good heat dissipation It has a high compressive strength and good sound insulation to ensure our driving comfort and safety Restore the original ride height and improve ride quality Test more than 3 million times Sturdy & Durable Material Direct fit , no special tools requir. Fast Shipping. Warehouses in the East, West and south. Professional for you to answer the very common problems of air suspension; Welcome to collect money after sale consultation! Signs that your air suspension needs to be replaced include: 1.Abnormal Sounds When the air suspension strut is damaged,it will give out an abnormal sound. 2.Poor Handling Stability When the car passes over a rough road ,it bumps and cannot keep steady. 3.Air Leakage Leaking air,seal gasket failed. 4.Car Body Slant Under the condition of poor road (Bumpy Road),the body will collapse. 5.Irregular Tire Wear The air suspension sturt needs to be replaced if tyre surface has uneven wear marks. 6.Over Bend When you turn to brakes,tilt faster and the steering wheel will fail. Note Before Installation: 1.To avoid the possibility of short circuits while working with electric components consult your owner's manual on how to disconnect your battery. 2.Consult your vehicle owner's manual, service manual, or car dealer for the correct jacking points on your vehicle and for additional care, safety and maintenance instructions. Under no circumstances should any work be completed underneath the vehicle if it is not adequately supported, as serious injuries and death can occur. Frequently Asked Questions : How to prevent the damage of air springs/How to extend the service life of air springs/struts etc.? An air strut with separable air springs If your vehicle offers a separable air suspension (Audi Allroad A6 C5, Mercedes-Benz W164, BMW X5, etc.), you should regularly (about once a week) lift the car to the maximum position, and remove dirt with a high-pressure cleaner (keep the cleaner at a distance to the air spring about 30 cm/12 inches, otherwise water pressure can damage the air spring). The highest position may vary depending on your model and regulation options. Therefore, please test this by trying the different modes available to you (Sport, comfort, dynamic, off-road) and choose the one that sets your vehicle to the highest position. The dirt will most likely be found under the fold of the pneumatic chambers. If you find a frozen layer of bitumen on the piston guide (the part of a strut on which the air spring is installed), it is recommended to clean it as well. Whenever possible, avoid riding on fresh asphalt, as fresh bitumen mixed with sand immediately results in a build-up of abrasives on the piston and in turn contributes to accelerated wear and tear of the air spring. A complete air suspension shock Many cars such as Mercedes W220 or W211 are set up with a complete air strut - shock absorber and air spring visually form a complete spare part. In many cases, you can easily recognize these by the metal cups with which the air spring is tightly mounted. To best avoid any damage, we highly recommend to regularly check the condition of the dust protection seals of the air strut. What is the difference between an air spring and an air strut? The air spring is a part of the air strut. Some vehicles (e.g. Mercedes ML) allow you to change the air spring separately. At our online shop you have the opportunity to buy either the whole air strut or only the air spring. For some type of vehicles it is not possible to change the air spring separately. In this case the whole air strut should be replaced. Which side of my car is the Right and Left? The right and left sides of an automobile are determined as if sitting in the car facing forward. Thus, the left side is on the left when sitting in the car facing forward, and the right side is on the right. For American cars, the driver’s side is on the left, and the passenger sits to the right of the driver. For cars in Japan, Britain, Ireland, the Bahamas and some other former British colonies -- where they drive on the left side of the road -- the passenger sits on the left side, and the driver (along with all the driving controls) is on the right. What does 4MATIC mean? 4MATIC is the marketing name of a four-wheel drive system developed by Mercedes-Benz. It is designed to increase traction in slippery conditions. What does AIRMATIC mean? AIRMATIC is a Mercedes-Benz trademark for vehicles with air suspension systems. Compared with a conventional steel suspension, the AIRMATIC air suspension provides advantages in terms of handling safety and ride comfort. The AIRMATIC air suspension automatically adjusts the damping force on each wheel according to the current state of the road. What does ABC mean? ABC (Active Body Control) is a registered Mercedes-Benz trademark. It is a high-quality suspension system, which automatically adapts the suspension setting to the respective driving situation. There is also a crosswind stabilisation integrated in ABC systems. How can I see if my vehicle is equipped with AIRMATIC or ABC? You can check which suspension you have by opening the bonnet of your car and examining the top of the shock absorber. If your vehicle is equipped with AIRMATIC, you will have obvious air lines leading from the top of the shocks: If your vehicle is equipped with ABC, you will have small black electrical plugs leading into the top of both shocks: Package Included: Pair for Rear Left & Right Air Suspension Shock Strut And 1PC Air Suspension Compressor Pump Notice: -Please double confirm the compatibility as well as the OEM number before purchasing. -Instruction is not included. Professional installation is recommended. -Please feel free to contact us for whatever we can help via eBay message; every message will be replied in 12 hours. Item Specifics Placement on Vehicle Left Right Rear Type Air Suspension Strut Fitment Type Direct Replacement Package Box Single Weight(LB) 64.687 Maximum Operating Pressure (psi) 160 Minimum Operating Pressure (psi) 90 Upper Mount Type Stud Lower Mount Type Stud Included Hardware None Drive Layout Front Engine RWD/2WD Platform GMTK2XL Custom Bundle Yes Material Iron Aluminium Alloy Rubber Quantity 3PCS Manufacturer Warranty 1 Year OE Spec or Performance/Custom OE Spec Adjustable Yes Greasable or Sealed Sealed Brand shkj-motors Manufacturer Part Number SH84051601MT Interchange Part Number 84176675,23151122,23267007,23290660,23290661,22283446 OE/OEM Part Number 22278958,580-1106,15254590,19299540,20930288,19299545 Superseded Part Number 22941806,949-000,949-001,15101577,15070878,15056494 Return Policy 30 Days Free Return Or Exchange Feature ESCP Payment PayPal preferred. Payments are expected within 7 days after the last winning auction is closed; Otherwise Unpaid Item Dispute Shipping 1，Product will be shipped within 2 business days after full payment is received and verified. Delivery Time is about 3-7 business days to most of countries. 2，All domestic orders will be shipped via USPS, UPS or FedEx from our US warehouse and usually arrives to your door in about 3-5 business days. 3，We ship the package to your shipping address in eBay instead of the one in PayPal. Please tell us your shipping address if it is different from the one in eBay. 4，The tracking number will be given for the customer to check the shipping status online (registered or faster service only). 5，We are not responsible for any wrong or undeliverable addresses. Please verify and update your shipping address on eBay during checkout. Returns 1. You have 7 days to contact us and 10 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and we will not issue you a refund or replacement. There are NO EXCEPTIONS! 2. All returned items must be in the original packaging and you must provide us with the shipping tracking number, specific reason for the return, and item custom lable. 3. We will refund your full winning bid amount, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER both Buyer and Seller cancel the transaction from eBay. OR, you may choose to have a replacement. Warranty 1. 12 months Manufacturer's Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty. 2. Defective items must be reported and returned to us within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your eBay ID. we do not repair or replace items with an expired warranty. You agree to all of the above-listed policies upon bidding on and winning this auction! Feedback 1. We maintain high standards of excellence (five stars review)and strive for 100% customer satisfaction! FEEDBACK IS VERY IMPORTANT TO US. We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns. 2. It is impossible to address issues if we do not know about them! Our store Steering u-joint Wheel spacer ABS wheel speed sensor Wheel hub bearing Shop Category Store Home ABS wheel speed sensor Wheel hub bearing 4 Pcs wheel hub bearing Wheel spacers Steering u-joint wheel hub bearing knuckle Hub Caps wheel hub bearing+CV Air Suspension complete strut coilover Bumper Shocks Struts Headlight assembly Door handle Cv axle Fuel pump Transfer case motor Spoilers & Wings Ignition Coil window regulator Turbocharger Radiator Coolant Tank Car cv axle Fuel Injectors Throttle Body Clock Spring Window Switch Ballast Module Brake Drums & Brake Shoes Cylinder Piston Kit Brake Pads & Brake Shoes Other Hot Item (4) 20MM Wheel Spacers 5X4.5 5X114.3 12X1.5 For Lexus GS300 ES300 IS250 Tacoma USD 47.99 4 pcs wheel spacers 6x5.5 2 inch fits Chevy Tahoe Silverado 1500 Suburban GMC USD 85.93 (4) 2" Wheel Spacers 4X137 10X1.25 For Can-Am Renegade 500 800 Bombardier Suzuki USD 70.46 2 Wheel Spacers 4X110 2" For Honda Trx450R Rincon 680 Rancher 420 Arctic Cat 250 USD 49.56 (4) 1.5 Inch Wheel Spacers 6X135 For Ford F-150 Lincoln Navigator Mark Lt Max USD 84.54 Picture New List Item Turbocharger Turbo Fit For 2013-2015 Ford Focus EcoBoost SCTi 2.0L 53039880270 USD 158.99 Set of 8 Black Inside & Outside Left Right Side for Ford Explorer Door Handles USD 26.19 4Pcs For Ford Explorer 95-01 Interior Front Rear Left Right Black Door Handles USD 13.69 13393368 Fits Buick Verano 2.4L 12-17 2.0L 13-16 Radiator Coolant Expansion Tank USD 25.59 2 Inside & 2 Outside LH RH For FORD EXPLORER SPORT TRAC 2002-2003 Door Handles USD 17.79 Help & Info Payment Policy Shipping Policy Return Policy FAQ About Us 3x Rear Air Shock Absorbers & Compressor Kit For Escalade Suburban Tahoe Yukon Tips for buyers: ?? If you have any questions about our products, please feel free to contact us via eBay mail. ??We offer a one-year quality guarantee. If you receive our product with quality problems, we will replace it with a new one for you at the first time. ?? If you are not sure if the model number matches, you can provide us with the VIN to help you check. ??Please feel free to buy our products, We will provide you with the best service and experience. Product benefit: -Avoid resonance -Save Fuel Consumption -Reduce the loss of peripheral part -Reducing overall suspension wear -Make Driving More Comfortable and Safe -Restore the original ride height and improve ride quality -The damping effect of air shock absorbers reduces the wear and tear on surrounding parts and increases the life of the car -It has a high compressive strength and good sound insulation to ensure our driving comfort and safety. Important : Important step after fitting: Once fitted, the ride height will need calibrating to ensure the vehicle is sitting correctly. Failure to do this will cause suspension faults and disable the system. The most common problem with Air Suspension systems are leaking air springs. Over time, the rubber component of the spring will deteriorate, creating holes and tears which cause air leaks. There is a plastic airline within the strut top mount which becomes brittle and weak over time, and Air struts are also prone to leaks caused by dry rot (cracking) in the underside where the shock absorber meets the spring. There are many warning signs that indicate your air strut has an air leak. We've listed most of these further down but it's important to correctly identify the source of the leak before replacing an air strut. Replace in Pairs: It best practice is change these in pairs in order to return the vehicle to its correct ride height, maintain steering response and safer road handling. Changing only the defective spring will result in the older spring working harder and possibly shorten its working life. Symptoms of worn Air Shock Absorbers and Struts: Suspension sagging in one or multiple corners Hissing noise coming from the top mount or wheel well Bouncy ride Uneven tire wear Nose dive when braking Rear squat during acceleration Vibration in steering wheel Unusual noises Vehicle rolls or sways when cornering Compressor working more than usual Features: -Material: High Density Rubber -Corrosion and Provides a More Consistent Wear Surface Advanced Production Technology Process -high quality -high density, -good heat dissipation -solid and durable -damping design -shock absorption -sealing, filtering, throttling -eliminating abnormal sound -Easy to install -direct bolt-on -no modification required -Improved control and stability -precise handling -Constructed with high quality, OEM standard Shocks -Security and durability -Compared to the parts offered in authorized workshops,you will save more than 60%! -This is brand new aftermarket air strut with 1 year warranty. Produced by leading factory, -it's stable and durable, and can 100% replace the original part. Application: Cadillac Escalade 6.2L V8 2015-2019 Chevrolet Suburban 5.3L V8 2015-2019 Chevrolet Tahoe 5.3L V8 2015-2017 GMC Yukon 5.3L 6.2L V8 2015-2018 GMC Yukon XL 1500 2015-2018 Reference OE/OEM Number: Rear Air Suspension Shocks: 84176675,23151122,23267007,23290660 23290661,22283446,22278958,580-1106 Air Suspension Compressor Pump:15254590 19299540 20930288 19299545, 22941806, 949-000, 949000, 949-001, 949001, 15101577, 15070878, 15056494, 10395825, 949-000 Description: Condition: Brand New (Not remanufactured) Fitment Type: Direct Replacement Warranty: 1 year warranty for any manufacture defects Material: Steel, Aluminum alloy, Nylon Test more than 3,000,000 times: Durable and Safe 24 hours air tightness test ≤0.02MPa: Air Tightness Guarantee Greasable or Sealed: Sealed Placement on Vehicle: Rear Left or Right Highlights： 100% Air Tightiness testing Anti-corrosion and provide a more consistent wear surface Built to strict quality control standards, quality upgrade! CNC Machined Components Designed for Comfort Suspension Easy to install Eliminating abnormal sound Gives the driver more control of ride Good heat dissipation It has a high compressive strength and good sound insulation to ensure our driving comfort and safety Restore the original ride height and improve ride quality Test more than 3 million times Sturdy & Durable Material Direct fit , no special tools requir. Fast Shipping. Warehouses in the East, West and south. Professional for you to answer the very common problems of air suspension; Welcome to collect money after sale consultation! Signs that your air suspension needs to be replaced include: 1.Abnormal Sounds When the air suspension strut is damaged,it will give out an abnormal sound. 2.Poor Handling Stability When the car passes over a rough road ,it bumps and cannot keep steady. 3.Air Leakage Leaking air,seal gasket failed. 4.Car Body Slant Under the condition of poor road (Bumpy Road),the body will collapse. 5.Irregular Tire Wear The air suspension sturt needs to be replaced if tyre surface has uneven wear marks. 6.Over Bend When you turn to brakes,tilt faster and the steering wheel will fail. Note Before Installation: 1.To avoid the possibility of short circuits while working with electric components consult your owner's manual on how to disconnect your battery. 2.Consult your vehicle owner's manual, service manual, or car dealer for the correct jacking points on your vehicle and for additional care, safety and maintenance instructions. Under no circumstances should any work be completed underneath the vehicle if it is not adequately supported, as serious injuries and death can occur. Frequently Asked Questions : How to prevent the damage of air springs/How to extend the service life of air springs/struts etc.? An air strut with separable air springs If your vehicle offers a separable air suspension (Audi Allroad A6 C5, Mercedes-Benz W164, BMW X5, etc.), you should regularly (about once a week) lift the car to the maximum position, and remove dirt with a high-pressure cleaner (keep the cleaner at a distance to the air spring about 30 cm/12 inches, otherwise water pressure can damage the air spring). The highest position may vary depending on your model and regulation options. Therefore, please test this by trying the different modes available to you (Sport, comfort, dynamic, off-road) and choose the one that sets your vehicle to the highest position. The dirt will most likely be found under the fold of the pneumatic chambers. If you find a frozen layer of bitumen on the piston guide (the part of a strut on which the air spring is installed), it is recommended to clean it as well. Whenever possible, avoid riding on fresh asphalt, as fresh bitumen mixed with sand immediately results in a build-up of abrasives on the piston and in turn contributes to accelerated wear and tear of the air spring. A complete air suspension shock Many cars such as Mercedes W220 or W211 are set up with a complete air strut - shock absorber and air spring visually form a complete spare part. In many cases, you can easily recognize these by the metal cups with which the air spring is tightly mounted. To best avoid any damage, we highly recommend to regularly check the condition of the dust protection seals of the air strut. What is the difference between an air spring and an air strut? The air spring is a part of the air strut. Some vehicles (e.g. Mercedes ML) allow you to change the air spring separately. At our online shop you have the opportunity to buy either the whole air strut or only the air spring. For some type of vehicles it is not possible to change the air spring separately. In this case the whole air strut should be replaced. Which side of my car is the Right and Left? The right and left sides of an automobile are determined as if sitting in the car facing forward. Thus, the left side is on the left when sitting in the car facing forward, and the right side is on the right. For American cars, the driver’s side is on the left, and the passenger sits to the right of the driver. For cars in Japan, Britain, Ireland, the Bahamas and some other former British colonies -- where they drive on the left side of the road -- the passenger sits on the left side, and the driver (along with all the driving controls) is on the right. What does 4MATIC mean? 4MATIC is the marketing name of a four-wheel drive system developed by Mercedes-Benz. It is designed to increase traction in slippery conditions. What does AIRMATIC mean? AIRMATIC is a Mercedes-Benz trademark for vehicles with air suspension systems. Compared with a conventional steel suspension, the AIRMATIC air suspension provides advantages in terms of handling safety and ride comfort. The AIRMATIC air suspension automatically adjusts the damping force on each wheel according to the current state of the road. What does ABC mean? ABC (Active Body Control) is a registered Mercedes-Benz trademark. It is a high-quality suspension system, which automatically adapts the suspension setting to the respective driving situation. There is also a crosswind stabilisation integrated in ABC systems. How can I see if my vehicle is equipped with AIRMATIC or ABC? You can check which suspension you have by opening the bonnet of your car and examining the top of the shock absorber. If your vehicle is equipped with AIRMATIC, you will have obvious air lines leading from the top of the shocks: If your vehicle is equipped with ABC, you will have small black electrical plugs leading into the top of both shocks: Package Included: Pair for Rear Left & Right Air Suspension Shock Strut And 1PC Air Suspension Compressor Pump Notice: -Please double confirm the compatibility as well as the OEM number before purchasing. -Instruction is not included. Professional installation is recommended. -Please feel free to contact us for whatever we can help via eBay message; every message will be replied in 12 hours. Item Specifics Placement on Vehicle : Left Right Rear Type : Air Suspension Strut Fitment Type : Direct Replacement Package : Box Single Weight(LB) : 64.687 Maximum Operating Pressure (psi) : 160 Minimum Operating Pressure (psi) : 90 Upper Mount Type : Stud Lower Mount Type : Stud Included Hardware : None Drive Layout : Front Engine RWD/2WD Platform : GMTK2XL Custom Bundle : Yes Material : Iron Aluminium Alloy Rubber Quantity : 3PCS Manufacturer Warranty : 1 Year OE Spec or Performance/Custom : OE Spec Adjustable : Yes Greasable or Sealed : Sealed Brand : shkj-motors Manufacturer Part Number : SH84051601MT Interchange Part Number : 84176675,23151122,23267007,23290660,23290661,22283446 OE/OEM Part Number : 22278958,580-1106,15254590,19299540,20930288,19299545 Superseded Part Number : 22941806,949-000,949-001,15101577,15070878,15056494 Return Policy : 30 Days Free Return Or Exchange Feature : ESCP Payment PayPal preferred. Payments are expected within 7 days after the last winning auction is closed; Otherwise Unpaid Item Dispute Shipping 1，Product will be shipped within 2 business days after full payment is received and verified. Delivery Time is about 3-7 business days to most of countries. 2，All domestic orders will be shipped via USPS, UPS or FedEx from our US warehouse and usually arrives to your door in about 3-5 business days. 3，We ship the package to your shipping address in eBay instead of the one in PayPal. Please tell us your shipping address if it is different from the one in eBay. 4，The tracking number will be given for the customer to check the shipping status online (registered or faster service only). 5，We are not responsible for any wrong or undeliverable addresses. Please verify and update your shipping address on eBay during checkout. Returns 1. You have 7 days to contact us and 10 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and we will not issue you a refund or replacement. There are NO EXCEPTIONS! 2. All returned items must be in the original packaging and you must provide us with the shipping tracking number, specific reason for the return, and item custom lable. 3. We will refund your full winning bid amount, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER both Buyer and Seller cancel the transaction from eBay. OR, you may choose to have a replacement. Warranty 1. 12 months Manufacturer's Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty. 2. Defective items must be reported and returned to us within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your eBay ID. we do not repair or replace items with an expired warranty. You agree to all of the above-listed policies upon bidding on and winning this auction! Feedback 1. We maintain high standards of excellence (five stars review)and strive for 100% customer satisfaction! FEEDBACK IS VERY IMPORTANT TO US. We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns. 2. It is impossible to address issues if we do not know about them! All rights reserved.